Support
Frequently asked questions about BREAKBLOOM and how to reach us.
FAQ
- How do I play?
- Slide the rail at the bottom left and right, drag above it to aim and tap to fire. Hit an x3 crystal and your ball splits into three. Break every tile in the wheel to clear the stage.
- Is it free?
- The web version is free. The iPhone and YouTube Playables versions will also be free to play (the iPhone version plans a one-time purchase to remove ads).
- Where is my progress saved?
- In your browser for the web version, on your device for the iPhone version, and in YouTube for the YouTube version. To move web progress to another device, use "Create transfer code" in Settings.
- I do not want my name on the leaderboard.
- Choose "hide my name" at your first clear, or change it later in Settings. You can also turn off sending times automatically.
- The flashing or shaking bothers me.
- Turn on "Reduce light and shake" in Settings. If your device has "Reduce Motion" on, it starts on by default.
- It is slow or it froze.
- Close other tabs and apps and reload the page. If it keeps happening, contact us with your device, browser and stage number.
- How do I change the language?
- Use "Language" in Settings on the web and iPhone versions (10 languages). The YouTube version follows your YouTube language.
- Please delete my leaderboard name or records.
- Contact us with the nickname shown on the leaderboard, the stage and the difficulty.
Contact
ASI Inc. (Japan). We usually reply within two business days. For bugs, please include your device, browser (or app version) and stage number.